Managed IT services and support in Pakistan
TALSAQ’s managed services provide proactive IT management and support that keeps your technology infrastructure performing, reliable and secure. Monitoring works around the clock, so you can focus on your core business.
What are managed IT services?
Managed services means handing the day-to-day running of your IT or applications to a specialist provider for a predictable monthly fee. Instead of fixing problems after they cause downtime, the provider monitors systems continuously and prevents issues before they reach users.
What does TALSAQ deliver in managed IT services?
Around-the-clock monitoring
Servers, applications and networks watched continuously, with alerts acted on quickly.
Patch & update management
Operating systems and software kept current to close security gaps.
Security & compliance
Endpoint protection, access reviews and policies that keep you compliant.
Backup & recovery
Automated, verified backups and a recovery plan you can rely on.
Application support
Bug fixes, small enhancements and performance tuning for your software.
Reporting
Clear monthly reports on uptime, incidents and recommendations.
How does a TALSAQ managed IT services engagement work?
A TALSAQ managed IT services engagement follows 4 steps: handover review, secure & stabilize, monitor and report.
Handover review
We review your systems and applications, and agree scope, response times and the monthly fee.
Secure & stabilize
Patching, endpoint protection and verified backups are put in place first.
Monitor
Servers, applications and networks are watched around the clock, with alerts acted on quickly.
Report
A clear monthly report on uptime, incidents and recommendations.
Which technologies does TALSAQ use for managed IT services?
Questions about managed IT services, answered
What is included in TALSAQ managed IT services?
TALSAQ managed IT services include around-the-clock monitoring, patch and update management, security and compliance, backup and recovery, application support and a clear monthly report on uptime, incidents and recommendations, for a predictable monthly fee.
What is the difference between managed services and IT support?
IT support reacts when something breaks. Managed services are proactive: continuous monitoring, maintenance and improvement for a fixed monthly scope, which prevents many problems from happening at all.
Can TALSAQ manage software that another company built?
Yes. After a handover review, TALSAQ can support and maintain applications built by other teams, as well as those it develops itself.
Is TALSAQ support available outside office hours?
Monitoring runs around the clock. TALSAQ’s office hours are Monday to Friday, 12 pm to 9 pm PKT, and response times and after-hours coverage are agreed with you up front, based on how critical each system is.
Ready to talk about managed IT services?
Tell us your goals. We will arrange a free consultation and send a written estimate before any work begins.
Or call +92-339-0825727 or +92-339-0TALSAQ